In December, the Norwegian Consumer Protection Authority notified Tinde Energi AS of penalties for violating the Marketing Act. After a thorough investigation, the Norwegian supervisory authority reported the company to the police for possible fraud and attempted fraud.
Since the summer of 2022, Forbrukertilsynet has received many complaints against the energy company Tinde Energi AS.
In December 2022, the Consumer Affairs Office notified Tinde Energi AS and the President and CEO that it may be appropriate to decide on fees for violating the Marketing Act. In addition, the supervisory authority notified the prohibition decision with the imposition of a mandatory fine.
An energy company cannot change a fixed-price contract or a price-limit contract that has already been concluded
The reason why the Norwegian Office Consumer Protection was considering making a decision was that the company sent notice of changes to the fixed price and capped price contracts it has with its private customers. Such agreements are valid for the duration of the contract. An energy company cannot change a fixed price or capped price contract that has already been concluded.
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The Norwegian Consumer Protection Authority devoted considerable resources and conducted an extensive investigation into the company. As the scope and nature of the case became clear, the Norwegian Consumer Protection Authority has reason to believe that some of the terms may be punishable under the Criminal Code's fraud provisions.
The Norwegian Consumer Protection Authority is now waiting for the police to review the case.
What does this mean for you as a consumer?
The Norwegian Consumer Protection Authority emphasizes that the notification has no direct relevance to you as a consumer.
If you believe you have a claim against Tinde Energi AS, you must first report the matter to the company. If you cannot reach an agreement with the company, you can complain to the Elklagenmend. Need advice and guidance, you can contact the Consumer Council.
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Source: Norwegian Consumer Protection Authority/Forbrukertilsynet
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