The Norwegian Consumer Protection Authority ordered the company to provide information in order to be able to assess whether the amount of invoice fees was in accordance with the law.
Convene Collection AS collects payments from consumers on behalf of other companies, including many GPs. When invoicing, Convene charges high invoice fees.
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When issuing an invoice, Convene Collection AS is obliged to send information about the costs actually incurred by the company. This is to enable the Norwegian Office Consumer Protection investigating whether the company invoices consumers for higher amounts than allowed. We sent the order based on the inquiries we received from consumers.
– Convene's invoice payment practices impact many people because Convene, among other things, sends invoices on behalf of many primary care doctors. It is therefore important that we, as a supervisory authority, conduct this investigation, says the director of the Norwegian Consumer Protection Authority, Trond Rønningen.
Convene now has three weeks to send the relevant information to the Norwegian Consumer Protection Authority so that we can decide whether the invoice charges are legal or not.
If the documentation shows a breach, the Norwegian Consumer Protection Authority will consider taking further action on the matter. Among other things, the Norwegian Consumer Protection Authority has the power to decide to discontinue a given practice by imposing fixed, mandatory fines on it. We also have the authority to charge infringement fees.
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Source: forbrukertilsynet
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