What NAV spends money on. The Norwegian Labor and Social Policy Office has published a report on its activities for 2017. It includes a report on the funds spent, as well as information on the planned changes that are to come in the coming months.
A total of NOK 480 billion was spent
According to the report, in 2017 NAV distributed a total of NOK 480 billion, and these funds went to 2,8 million beneficiaries. Retirement benefits constituted the largest part, the payment of which cost taxpayers a total of NOK 211 billion. Much less was spent on pensions, which cost NOK 83 billion, and approximately NOK 40 and NO 35 billion were paid out as sickness and transitional benefits.
What NAV spends money on. Social services not that expensive
In view of the announced changes, it is worth paying attention to the share in the budget NAV was occupied by benefits paid to unemployed people and family benefits. They amounted to less than 15 billion Norwegian kroner in total, of which only 1,6 billion Norwegian krone were paid as care allowances.
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Too busy
NAV officials handle an average of 150 cases each month. Most of them are dealt with by post - about 000% of people decide to contact us in this form. The next form of contact with the office is a telephone conversation, while the fewest people decide to deal with the case in the branch. As predicted, the trend of using online platforms is increasing. According to the report, more and more people are able to log in and use the Ditt NAV tab.
60% of rejected cases
It is worth mentioning that not all people applying for help receive it. It turns out that more than 60% of the applications were rejected for various reasons. The largest number of negative decisions is issued regarding the granting of unemployment benefits, and their percentage increased by over 40% compared to 2016. An equally high percentage of rejected applications concerns the granting of nursing care (approx. 36%), as well as support for a parent who brings up a single parent child (about 32%).
What NAV spends money on. More and more complaints filed
The published report also includes an assessment of the NAV's performance and friendliness. It turns out that this Norwegian office has little to be proud of. In total, over 160 complaints were filed, of which the vast majority accused of being sluggish and long waiting for a decision. Over 000% of the complaints lodged concerned the transparency of the information provided, and approximately 30/1 concerned the behavior of officials.
Plans for the future
In the coming months, NAV primarily plans to implement a new service for registering its CV, which is to facilitate job search. Social benefits will also be digitized, and the registration of people who want to find a new job will be improved. There will also be more digital services available for employers to take advantage of.
