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500 households will not automatically receive an electricity subsidy from the government. The reason is that they get their electricity and grid rent on separate invoices.
- If you do not have invoicing, i.e. you pay the network rent directly to the network rental company, then we will pay the excess amount of support in addition to the network rent to the customer's account. The challenge is to have the correct account number for customers to pay to. This is Espen Lundberg Pedersen's customer manager at Glitre energi nett for NRK.
Four out of five households receive their rent and bill from the network electricity on the same invoice. Therefore, the entire amount of government support is deducted from the invoice.
Instead, half a million households receive two invoices - one for network rent and one for electricity. Since the electricity subsidy is higher than the network rent for December, many will be overpaid. Companies have to pay this to the customer themselves.
Pedersen claims that he does not have the account number of all clients or they have the wrong account number. It claims that they sent an email to all their non-invoicing customers and asked them to register a valid account number.
The credit amount will not be lost to the customer but will be deducted from invoices for the next month.
Source: NTB
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